The Operations Response application can be used by emergency management staff to understand the current status of emergency facilities and response teams.

The Operations Response application is a configuration of Web AppBuilder for ArcGIS that can be deployed by emergency management organizations and used by response personnel on desktop computers, smartphones, and tablet devices.


Requirement Description
  • Publishing GIS services
  • Authoring maps
  • Publishing applications using Microsoft Internet Information Services (IIS)
Map authoring
  • ArcGIS for Desktop (Standard or Advanced)
    • ArcMap 10.3 - 10.4
  • ArcGIS Online subscription
GIS service hosting
  • ArcGIS Online subscription, or
  • ArcGIS for Server 10.3 - 10.4 (Standard or Advanced)
    • ArcGIS Data Store, or
    • Enterprise or workgroup geodatabase
  • Web AppBuilder for ArcGIS

What you get

When you download the Operations Response solution, you'll find the following in the zip file:

Directory Item Description
MapsandGeodatabase OperationsResponse.mxd A map document map used to publish the OperationsResponse service.
EmergencyManagement.gdb Emergency Management geodatabase with sample data.

What's new

Below are the release dates and notes for Operations Response.

Date Description
March 2017
  • The snapshot button is now disabled when there is no potential impact of an incident in the defined location.
  • The Find Closest Address has been modified to better support localized projections (non-Web Mercator).
  • The Situation Awareness widget has been updated to improve how it works with various themes.
January 2017
  • Operations Response can now be deployed in your ArcGIS Organization with the ArcGIS Solutions Deployment Tool
  • Support for ArcGIS 10.5
December 2016
  • Ability to create snapshots of location and supporting analyzed information
  • Consolidated download information for analyzed inputs to include summary information from panel
  • Ability to add count to each tab
  • Ability to save point and line locations (in addition to polygons)
  • Ability to provide multiple input locations for analysis
  • Redesigned UI
  • Sample data updated
September 2016
  • Sample data updated
  • The Situational Awareness widget now honors visibility of the map.
June 2016
  • It is now possible to set an existing feature as the active incident on a smartphone device.
  • A new analysis type – Grouped Counts – has been added, which displays a count of features in the incident area, grouped by a specific field.
  • The user interface for the widget panel has been updated.
  • URLs or email addresses now display as hyperlinks on the widget panel.
  • The Situation Awareness widget now retains its current state when other widgets are opened. When the Situation Awareness widget is re-opened, the previously-defined incident area is still available.
February 2016
  • Support for ArcGIS 10.4
December 2015
  • The Situation Awareness widget is incorporated into Web AppBuilder for ArcGIS Developer Edition.
November 2015
  • The Situation Awareness widget is incorporated into Web AppBuilder for ArcGIS.
October 2015
  • First release of Operations Response

Get started with Operations Response

Situational Awareness

The Situational Awareness offering includes several companion maps and apps that should be configured in your organization:

New deployment option

Follow a few simple steps to leverage ArcGIS Pro and the ArcGIS Solutions Deployment Tool to quickly deploy this solution in your ArcGIS organization, configure it, and load your data if needed.