Frequently asked questions

Frequently asked questions about the Gas Utility Network Configuration are listed for reference.

If you have a question that you think might frequently come up for other users, click the feedback link at the bottom of this page to submit it as a candidate.


Getting started

Editing a gas utility network

How do I provide feedback on the Gas Utility Network Configuration?

The Gas Utility Network Configuration is curated by Esri with input from the global gas user community. If you'd like to provide feedback regarding the schema, maps and apps, and other components of the Gas Utility Network Configuration, you can contact Esri Technical Support to log an enhancement or share your feedback through GeoNet.

When I create a new feature, the asset ID is not automatically calculated, but I thought the Gas Utility Network Configuration included attribute rules to set these?

The Gas Utility Network Configuration does include a set of attribute rules to calculate the asset IDs of features, but they're disabled by default. You can enable and modify these rules to suit your data, and your needs.

Where can I go for help?

If you need support configuring the Gas Utility Network Configuration at your organization, contact Esri Technical Support. Alternatively, if you'd like to get help from other gas utility community members, post your question in the Electric and Gas community on GeoNet.

The ArcGIS Solutions Deployment Tool fails to deploy the item to my organization. Is there any other way to access the ArcGIS Pro packages?

Yes, you can manually download the ArcGIS Pro packages from ArcGIS Online. If you manually download packages, some of the steps may not apply and the maps in the package won't be automatically be repointed to use your services. Download the Gas Utility Network package and the Gas Network Editor package and get started with the Gas Utility Network Configuration.

I repaired my data source, but when I go to publish, I receive this error: 00003: Layer's data source is inaccessible. When I select the layers in the Contents pane, I see that they are the four sublayers of the utility network. I cannot find an option to fix these; what should I do?

The utility network subtype layers have specific data source ID, which is typically 6, but if the utility network you're creating is not the first utility network created in your database, the ID will be different. This causes an error when attempting to repair the data source of the subtypes. At this time, there is no way to repoint these subtypes. You'll need to remove the utility network layer and re-add it to the map. Once added, browse to the Properties page of each layer and update the Layer ID with the following values.

Layer nameLayer ID

Utility Network


Point Errors


Line Errors


Polygon Errors


Dirty Areas


When looking at the asset package or resulting utility network, it appears that a lot of fields are missing. Is this by design?

When designing the utility network schema to optimize performance, the asset packages provided by Esri use a minimum number of fields to support the characteristics of each asset group. To understand how the database fields are used per asset group, you can use the Gas Network Editor or review the data dictionary.

I published my utility network service, but I am unable to deploy the Gas Network Editor. I am getting an error message that says Failed to retrieve Version Manager from target feature layer. How do I fix this?

This error occurs if you do not have version management enabled on your published service. You can verify this by logging in to ArcGIS Server Manager and viewing the capabilities of your utility network service. If Version Management is unchecked and unavailable, you'll need to delete the service and republish it. When republishing, be sure to check Version Management on the Configuration tab, in the Share as Web Layer pane, under Capabilities.

Additionally, if you have already registered your enterprise geodatabase as a ArcGIS Data Store prior to registering as branch versioning, you'll need to remove this ArcGIS Data Store and add it again.

How do I handle proposed or abandoned assets?

Proposed or abandoned assets can be managed using the Life Cycle Status field. If an asset is proposed, set the attribute to Proposed when creating the proposed assets. If an asset is abandoned, select the asset on the map and update the Life Cycle Status attribute from Active to Abandoned.