Water Utilities

The Water Utility model implementation will help you set up ArcGIS Online for your utility. Functional groups identified for a Water Utility, can be added to your ArcGIS Online organization to address departmental or business needs in your local government. Typically, the structure of the functional groups aligns closely with your organizational structure and the services you are responsible for delivering. You're specific configuration may vary depending on the functional responsibilities of your Water Utility and the maturity of your ArcGIS implementation.

Create your Water Utility groups

To create Water Utility groups, complete the following steps:

  1. Using an Internet browser, go to ArcGIS Online and sign in your Water Utility's Publisher account.
  2. Create the following groups in your ArcGIS Online organization.
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Customer Service, Finance, Billing & Accounting

    Summary: The Water & Sewer Billing and Collection Division manage the water and sewer accounts for residents.

    Description: Typical types of users and roles that part of this group.

    • Human Resources/Payroll
    • Administrative Services Officer I, II
    • Administrative Aide
    • Accountant
    • Account Clerk
    • Payroll Clerk
    • Department Analyst
    • Risk Management Analyst I,II,III
    • Accounting Technician
    • Engineering Technician

    Common Task or Responsibilities of the users in this group

    • Customer Service
    • Real Estate Services
    • Budgets/Accounting/Long Range Financial Planning
    • Safety/Risk Management
    • Financing
    • Records Management/Clerical Services
    • Auditing
    • Bill Collection and payment
    • Connections/Disconnects
    • Reduced Rates / Leak Adjustments
    • Pool Adjustment
    • Irrigation and Hydrant Meters
    • Employee Development

    Tags: Customer, Billing, Risk, Accounting, Adjustments, Rates, Meters, Hydrants, Auditing

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Views>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Design & Engineering

    Summary: Design and Engineering is responsible for designing, planning and inspection construction and maintenance projects.

    Description: Typical types of users and roles that part of this group.

    • Chief Engineer
    • Asst. Chief Engineer
    • Engineering
    • Engineering Tech
    • Inspector
    • Electrician
    • Land Surveyor
    • Technical Writer

    Common Task or Responsibilities of the users in this group.

    • Design
    • Construction
    • Engineering/Survey Services
    • Planning

    Tags: Water, Sewer, Operations, Construction, Maintenance, Pumps, Customer Service, Repair, Valve, Hydrant

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Field & Facility Maintenance

    Summary: Field Maintenance is responsible for the operations of the Water distribution system, Sewer Collection system and construction of those networks.

    Description: Typical types of users and roles that part of this group.

    • Field Maintenance Manager
    • Asst. Field Maintenance Manager
    • Water/Sewer Utility I, II, III, IV
    • Heavy Equipment Operator
    • Meter Technicians/Mechanics
    • Building Superintendent I, II
    • Service Reader I,II
    • Warehouse Clerk

    Common Task or Responsibilities of the users in this group.

    • Water Distribution
    • Valves & Hydrants
    • Main Repair
    • Customer Service
    • Leak Investigation
    • Sewer Collection
    • Main Maintenance
    • Pump Operations & Maintenance
    • TV/Video Inspection
    • Sewer Backup
    • Construction(Optional, may be under Engineering)
    • Main Install
    • Facility & Grounds Maintenance
    • Grounds Maintenance
    • Regulatory Compliance
    • Meter Shop
    • Meter Reading
    • Inventory Control

    Tags: Water, Sewer, Operations, Construction, Maintenance, Pumps, Customer Service, Repair, Valve, Hydrant

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\Fire.png

    Group Name: Fire Services (one for each fire district in service area)

    Summary: Collection of maps and apps designed to coordinate with the fire departments.

    Description: Typical types of users and roles that part of this group.

    • Engineering Technician
    • GIS Technician
    • GIS Supervisor
    • Fire Department(External)

    Common Task or Responsibilities of the users in this group.

    • Out of Service Hydrants
    • Fire Flow
    • Hydrant Inspections

    Tags: Fire, Service, Hydrants

    Who can view this group: Only group members

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Fire icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Industrial Monitoring

    Summary: A group with maps to meet a State and Federal regulatory requirement to monitor what industries discharge into the sewer system.

    Description: The Industrial Monitoring section issues permits to industries to limit the pollutants discharged into the sewer system, inspects the industries for compliance and takes action against industries that violate their permits.

    Typical types of users and roles that part of this group.

    • Manager

    Common Task or Responsibilities of the users in this group.

    • Industrial Waste Pretreatment Program
    • Industrial Permits and Compliance
    • Violations
    • Surveillance
    • Emergency Response

    Tags: Monitoring, Pretreatment, compliance

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Lab Services

    Summary: Lab Services is responsible for testing drinking water and sampling waste water. This group includes the follow responsibility and roles at the utility.

    Description: Lab Services functions as a support service for their environmental testing needs. The Lab also works with other government agencies to meet their testing needs. Lab Services can analyze drinking water, wastewater, surface water, groundwater, bio-solids, septage and solid samples for over 60 parameters.

    Typical types of users and roles that part of this group.

    • Manager

    Common Task or Responsibilities of the users in this group.

    • Wastewater
    • FSE - FOG
    • Drinking Water
    • Trace Metals

    Tags: Lab, LIMS, Testing, Metals, FOG, Fat

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Water Treatment

    Summary: The Water Treatment Division operates and maintains treatment plants, elevated water storage tanks, reservoirs and pumping stations.

    Description: The Water Treatment Division operates and maintains the treatment plant. The treatment process, which includes lime softening, dual media filtering, and chlorination and fluoridation, supplies a high quality, finished water that is unsurpassed in the region.

    Typical types of users and roles that part of this group.

    • Superintendent of Water Pollution Control
    • Water Treatment Plant Operator I, II, I
    • Utility I, II

    Common Task or Responsibilities of the users in this group.

    • Boil Water Notices
    • Consumer Confidence Report
    • Water Treatment

    Tags: Treatment, Water

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Organization Admin or the lead team member in this division

    Icon: \Icons\WaterUtility.png

    Group Name: Wastewater Treatment

    Summary: The Wastewater Treatment Division operates and maintains the treatment plant.

    Description: The Wastewater Treatment Division operates and maintains the treatment plant. The division protects the health of the community and environment by reclaiming wastewater from residential, commercial, and industrial sources.

    Typical types of users and roles that part of this group.

    • Superintendent of Water Pollution Control
    • Water Treatment Plant Operator I, II, I
    • Utility I, II

    Common Task or Responsibilities of the users in this group.

    • Identify and define prohibited wastes
    • Develop local limits on specific pollutants
    • Obtain access to facilities for inspections and sampling
    • Require non-residential dischargers to provide an adequate sampling location
    • Require treatment of non-domestic wastes to meet discharge standards
    • Require non-residential dischargers to obtain discharge permits
    • Require non-residential dischargers to monitor their discharge and submit reports
    • Take enforcement action for non-compliance with the program regulations

    Tags: Treatment, Wastewater

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon
    Details Icon

    Owner: Publisher Account

    Icon: \Icons\WaterUtility.png

    Group Name: Executive Reports

    Summary: Maps, apps and reports for the Board or Executives.

    Description: This group is used to catalog key performance indicators and content used by the Board or Executive of our organization.

    Tags: Executive, KPI

    Who can view this group: Only group members

    Who can contribute content to the group: Group members

    Sort group content by: Title > Ascending

    Water Utility icon
    Details Icon

    Owner: Publisher Account

    Icon: \Icons\WaterUtility.png

    Group Name: Regulatory Compliance

    Summary: Regulatory compliance tracking and reporting.

    Description: A group dealing with government and industry association regulatory compliance and reporting.

    Tags: Regulatory, Compliance

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date > Ascending

    Water Utility icon
    Details Icon

    Owner: Publisher Account

    Icon: \Icons\WaterUtility.png

    Group Name: Network Operations

    Summary: Maps, apps, and services with the latest information about the network.

    Description: Provides the latest information on the operational status of the network, including outage information, trouble reports and latest crew locations.

    Tags: Operations, Network

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date > Ascending

    Water Utility icon
    Details Icon

    Owner: Publisher Account

    Icon: \Icons\WaterUtility.png

    Group Name: Engineering & External Contractors

    Summary: Collection of maps and apps designed to coordinate with external contractors and engineering firms.

    Description: Typical types of users and roles that are part of this group:

    • Engineering Contractors
    • Contacted Operations

    Common tasks or responsibilities of the external users:

    • Valve Exercising
    • Hydrant Flushing
    • Design
    • Rehabilitation
    • CCTV

    Tags: Design, Contractors, Engineering

    Who can view this group: Only group members

    Who can contribute content to the group: Group members

    Sort group content by: Date > Ascending

    Water Utility icon
    Details Icon

    Owner: Publisher Account

    Icon: \Icons\WaterUtility.png

    Group Name: Disaster Response

    Summary: A catalog of Esri Live Feeds which may be needed during a disaster.

    Description: A catalog of Esri Live Feeds which may be needed during a disaster.

    Tags: Disaster, Response, Storm

    Who can view this group: People in the organization

    Who can join this group: Those who ask and are approved by a group manager

    Who can contribute content to the group: Group members

    Sort group content by: Date>Ascending

    Water Utility icon

Author and share your geographic content

The ArcGIS for Water Utilities solution includes a series of focused information products you can deploy in your ArcGIS Online organization. The focused maps and apps should be deployed with your own data and will help you address key business challenges in your organization.

To author and share geographic content, complete the following steps:

  1. Using an Internet browser, go to ArcGIS Online and sign in with your fire department publisher account.
  2. Add existing items to your organization or publish your maps and data as web services on ArcGIS Online. At a minimum, each item description should include the following:
    • Name
    • Icon
    • Summary
    • Description
    • Tags
  3. Share the items with a group you just created.

Create your Water Utility user accounts

To create Water Utility user accounts, complete the following steps:

  1. Using an Internet browser, go to ArcGIS Online and sign in with your Administrator account.
  2. Create a user account for each user in your organization and add users to the appropriate groups.
  3. Begin using your ArcGIS Online organization to develop and share focused maps and apps in your Water Utility.
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