Briefing Book

Troubleshoot the Briefing Book application

Once you've completed the configuration, verify the application is working properly. If the application does not display, do the following:

  • Verify that your application has been published as an ASP.NET v4.0 or v4.5 application.
  • Verify the Briefing Book application folder was correctly copied to your web server and contains all the files.
  • Verify the Briefing Book application isn't nested within an additional folder that isn't reference in the virtual directory path to the application.
  • If you've made significant changes to the configuration or proxy file, then clear your browser cache and close the browser before trying to access the application again.
  • Check the configuration file (config.js) and ensure the PortalURL parameter is correct. The PortalURL parameter should be similar to https://<myOrg>.maps.arcgis.com and shouldn't include /home/organization.html in the URL.
  • Open the configuration file (config.js) and copy the PortalURL parameter into a web browser. Ensure you are able to access the web address from your computer. If you are unable to get to your organization from the URL, you'll need to replace it with the correct web address.
  • Check the configuration file (config.js) and ensure the DisplayBook parameter is correct. The DisplayBook parameter should be all, organization or group.
  • Check the configuration file (config.js) and ensure your GroupID in the DisplayGroup parameter is correct.

If the application does not display briefing books you've authored, do the following:

  • Check the configuration file (config.js) to ensure the ConfigSearchItem parameter contains a string parameter without any spaces. If the parameter is empty then the application cannot find the books in your ArcGIS Online organizational account and the books will not display. To make the books you authored accessible to the application, add a unique string to the ConfigSearchItem in the config.js file and add the same unique string to the Briefing Book item in your ArcGIS Online organizational account.
  • Verify that the book you created was saved in your ArcGIS Online organizational account. If the book is present then ensure the URL isn't using localhost or a local host name without the domain name in the URL. To make the books accessible to the application, update the URL with the hostname.
  • Review this technical article.
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