Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and flooding) in their community from a smartphone, tablet, and desktop computer.
Citizen Problem Reporter is typically used by planning departments, public works agencies, and other local government organizations to deliver a web-based service request application. This application provides 24/7 access to the organization and typically supplements customer service phone numbers staffed by local governments.
Local Government personnel can configure the Crowdsource Manager application and Operations Dashboard for ArcGIS to monitor, verify and assign reports to responsible agencies for resolution. In local governments that have deployed an automated system (CRM/CMMS systems) to track service requests and work activities, the online requests can be routed to staff responsible for their resolution. If an automated system is not present in the local government, a manual service ticket can be created and routed to appropriate staff. Local government can take the feedback, review sentiment, and use it to help improve their services in the community.
After a problem has been resolved, you may want to know how satisfied the submitter is regarding the resolution to the service they requested. The Citizen Problem Satisfaction Survey application allows you to solicit feedback from your citizens to help you improve your city's customer service. You can incorporate sending a satisfaction survey by adding satisfaction survey button to the Citizen Problem Manager application. Before completing the steps below, ensure you have deployed the Citizen Problem Manager application to your ArcGIS organization.
To deploy Citizen Problem Reporter using the ArcGIS Solutions Deployment Tool requires specific software.
Citizen Problem Reporter can be deployed in your ArcGIS organization without downloading the solution. When you deploy Citizen Problem Reporter in your organization, you'll find the following:
|Applications||Citizen Problem Reporter||An application used by the general public, or local government personnel, to submit non-emergency problems in their community.|
|Citizen Problem Manager||An application used by local government personnel to triage submitted problem reports and update the status of each report as needed.|
|Citizen Problem Dashboard||An application used by local government personnel to monitor non-emergency problems submitted by the general public.|
|Citizen Problem Satisfaction Survey||A survey used by the general public to report their satisfaction regarding the service requested.|
|Maps||Animal Problems||A map used to report animal control concerns.|
|Blight Problems||A map used to report blight concerns.|
|Health Problems||A map used to report environmental health concerns.|
|Citizen Problem Dashboard||A map used to monitor non-emergency complaints.|
|Citizen Problem Manager||A map used to manage non-emergency complaints.|
|Citizen Problem Survey||A map used to monitor satisfaction survey results.|
|Land Use Problems||A map used to report land use concerns.|
|Park / Tree Problems||A map used to report park / tree concerns.|
|Road Problems||A map used to report road concerns.|
|Snow / Ice Problems||A map used to report snow or ice removal concerns.|
|Trash Problems||A map used to report trash concerns.|
|Water / Sewer Problems||A map used to report water / sewer concerns.|
|Feature layers||CitizenProblems||A feature layer used to store non-emergency problems reported by the general public.|
|CitizenProblems_animal||A public feature layer view used in the Animal Problems map to report animal control concerns.|
|CitizenProblems_blight||A public feature layer view used in the Blight Problems map to report blight concerns.|
|CitizenProblems_dashboard||A feature layer view used in the Citizen Problem Dashboard map to monitor reports of non-emergency problems reported by general public through focused citizen engagement applications.|
|CitizenProblems_health||A public feature layer view used in the Health Problems map to report health concerns.|
|CitizenProblems_landuse||A public feature layer view used in the Land Use Problems map to report land use concerns.|
|CitizenProblems_parktree||A public feature layer view used in the Park / Tree Problems map to report park and tree concerns.|
|CitizenProblems_road||A public feature layer view used in the Road Problems map to report road concerns.|
|CitizenProblems_snowice||A public feature layer view used in the Snow / Ice Problems map to report snow and ice concerns.|
|CitizenProblems_survey||A feature layer view used in the Citizen Problem Satisfaction Survey application to monitor survey results reported by general public.|
|CitizenProblems_surveyresults||A feature layer view used in the Citizen Problem Survey map to monitor satisfaction survey results.|
|CitizenProblems_trash||A public feature layer view used in the Trash Problems map to report trash concerns.|
|CitizenProblems_utility||A public feature layer view used in the Utility Problems map to report utility concerns.|
|Groups||Citizen Problem Reporter||A group used to configure the Crowdsource Reporter application and share maps with members of the general public who will be submitting problem reports.|
|Citizen Problem Manager||A group used to configure the Crowdsource Manager application and share maps with local government personnel who will be triaging problem reports submitted by the general public.|
The Citizen Problem Reporter solution includes a collection of citizen problem reporting applications.
This try it now experience has been configured to help you set up a non-emergency problem reporting solution for your local government.
Below are the release dates and notes for Citizen Problem Reporter.