Overview

Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and flooding) in their community from a smartphone, tablet, and desktop computer.

Citizen Problem Reporter is typically used by planning departments, public works agencies, and other local government organizations to deliver a web-based service request application. This application provides 24/7 access to the organization and typically supplements customer service phone numbers staffed by local governments.

Local Government personnel can configure the Crowdsource Manager application and Operations Dashboard for ArcGIS to monitor, verify and assign reports to responsible agencies for resolution. In local governments that have deployed an automated system (CRM/CMMS systems) to track service requests and work activities, the online requests can be routed to staff responsible for their resolution. If an automated system is not present in the local government, a manual service ticket can be created and routed to appropriate staff.

Requirements

To deploy Citizen Problem Reporter using the ArcGIS Solutions Deployment Tool requires specific technical experience and software.

Requirement Description
Experience
  • Running tasks in ArcGIS Pro
Software
Solution deployment
  • ArcGIS Pro 1.3 - 1.4 (Standard or Advanced)
Solution hosting
  • ArcGIS Online subscription
Applications
  • Crowdsource Reporter (ArcGIS Online configurable application template)
  • Crowdsource Manager (ArcGIS Online configurable application template)
  • Operations Dashboard for ArcGIS

To manually deploy Citizen Problem Reporter in your organization requires specific technical experience and software.

Requirement Description
Experience
  • Publishing GIS services
  • Authoring maps
  • Administering ArcGIS Online groups and organizing content
  • Configuring ArcGIS Online configurable application templates
Software
Map authoring
  • ArcGIS Online subscription
GIS service hosting
  • ArcGIS Online subscription, or
  • ArcGIS for Server 10.3 - 10.4 (Standard or Advanced), or
    • ArcGIS Data Store, or
    • Enterprise or workgroup geodatabase
  • ArcGIS Enterprise 10.5 (Standard or Advanced)
Applications
  • Crowdsource Reporter (ArcGIS Online configurable application template)
  • Crowdsource Manager (ArcGIS Online configurable application template)
  • Operations Dashboard for ArcGIS

What you get

Citizen Problem Reporter can be deployed in your ArcGIS organization without downloading the solution. When you deploy Citizen Problem Reporter in your organization, you'll find the following:

Item Name Description
Applications Citizen Problem Reporter An application used by the general public, or local government personnel, to submit non-emergency problems in their community.
Citizen Problem Manager An application used by local government personnel to triage submitted problem reports and update the status of each report as needed.
Citizen Problem Dashboard An application used by local government personnel to monitor non-emergency problems submitted by the general public.
Maps Animal Control Complaints A map used to report animal control concerns.
Animal Control Issues A map used to monitor animal control complaints.
Blight Complaints A map used to report blight concerns.
Blight Issues A map used to monitor blight complaints.
Park / Tree Complaints A map used to report park / tree concerns.
Park / Tree Issues A map used to monitor park / tree complaints.
Road Complaints A map used to report road concerns.
Road Issues A map used to monitor road complaints.
Trash Complaints A map used to report trash concerns.
Trash Issues A map used to monitor trash complaints.
Water / Sewer Complaints A map used to monitor water / sewer concerns.
Water / Sewer Issues A map used to monitor water / sewer complaints.
Citizen Problem Dashboard A map used to monitor citizen problem reports.
Feature layers AnimalProblemReports A feature layer used to store non-emergency animal control problems reported by the general public.
BlightProblemReports A feature layer used to store non-emergency blight problems reported by the general public.
HealthProblemReports A feature layer used to store non-emergency health problems reported by the general public.
ParkTreeProblemReports A feature layer used to store non-emergency park or tree problems reported by the general public.
RoadProblemReports A feature layer used to store non-emergency road problems reported by the general public.
SnowIceProblemReports A feature layer used to store non-emergency snow or ice problems reported by the general public.
TrashProblemReports A feature layer used to store non-emergency trash problems reported by the general public.
UtilityProblemReports A feature layer used to store non-emergency utility problems reported by the general public.
Groups Citizen Problem Reporter A group used to configure the Crowdsource Reporter application and share maps with members of the general public who will be submitting problem reports.
Citizen Problem Manager A group used to configure the Crowdsource Manager application and share maps with local government personnel who will be triaging problem reports submitted by the general public.

View Applications

The Citizen Problem Reporter solution includes a collection of citizen problem reporting applications.

  • Take the Citizen Problem Reporter application for a test drive if you'd like to see how the general public can submit non-emergency problems from a smartphone, tablet, and desktop computer.
  • Take the Citizen Problem Manager application for a test drive if you'd like to see how local government personnel can triage submitted problem reports and update the status of each report.
  • Take the Citizen Problem Dashboard application for a test drive if you'd like to see how local government personnel can monitor non-emergency problems submitted by the general public.

This try it now experience has been configured to help you set up a non-emergency problem reporting solution for your local government.

What's new

Below are the release dates and notes for Citizen Problem Reporter.

Date Description
January 2017
  • Citizen Problem Reporter can now be deployed in your ArcGIS organization using the ArcGIS Solutions Deployment Tool.
  • The CitizenProblemReports feature layer has been replaced with a series of specific feature layers for each problem type.
  • Traffic Safety Problems and Vector Control Problems have been removed and are now delivered in the Vision Zero and Mosquito Service Request solutions.
June 2016
  • A series of enhancements to existing layers in the CitizenProblemReports service.
  • Traffic Safety Problems and Vector Control Problems have been added to the CitizenProblemReports service.
December 2015
  • A new Operations Dashboard for ArcGIS configuration that can be used to monitor non-emergency problems submitted by the general public.
  • A new GeoEvent Extension for Server configuration that can be used to provide real-time notifications when a problem is reported in your community.
July 2015
  • First release of Citizen Problem Reporter

Get started with Citizen Problem Reporter

New automated deployment option

This ArcGIS Solution can now be quickly deployed in your organization with the ArcGIS Solutions Deployment Tool.

You may be interested in

ArcGIS for Local Government includes several related maps and apps that also can be configured in your organization:

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