Service Request Overview

The Service Request solution is a configuration of ArcGIS GeoForm web application template that can be used by the public to request gas service information. This solution allows a user to complete a service request form and submit the location for service using an address or current location.


Service Request requires specific technical experience and software.

Requirement Description
Solution deployment
  • ArcGIS Pro 2.0 - 2.2 (Basic, Standard, or Advanced)
Solution hosting
  • ArcGIS Online subscription, or
  • ArcGIS Enterprise 10.5 - 10.6 (Standard or Advanced) with managed data store
  • GeoForm (ArcGIS Online web application template)

What you get

When you deploy Service Request, you'll find the following:

Item Name Description
Application Gas Service Request An application used by the public to request service/call from customer service.
Map Gas Service Request A map used in the Gas Service Request application to request gas service.
Feature layer Gas Service Request A feature layer used to store the location of gas service requests.

What's new

Below are the release dates and notes for Service Request.

Date Description
June 2017
  • Service Request documentation updated for automated deployment with the ArcGIS Solutions Deployment Tool.
January 2017
  • Service Request can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
August 2014
  • First release of Service Request

Get started with Service Request

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Automated deployment options

With ArcGIS Pro and the ArcGIS Solutions Deployment Tool, users can now automate the deployment of this solution in their ArcGIS organization. Follow a few simple steps to quickly deploy the solution, configure it, and load your data when necessary.