Service Request Overview

The Service Request solution is a configuration of ArcGIS GeoForm web application template that can be used by the public to request gas service information. This solution allows a user to complete a service request form and submit the location for service using an address or current location.


Service Request requires specific technical experience and software.

Requirement Description
  • Publishing GIS services
  • Authoring maps
  • Administering ArcGIS Online groups and organizing content
  • Configuring ArcGIS Online configurable application templates
Map authoring
  • ArcMap (Standard or Advanced) 10.2.1, 10.3, 10.4, 10.5
  • ArcGIS Pro (Standard or Advanced) 1.3, 1.4
  • Portal for ArcGIS 10.4, 10.5
  • ArcGIS Online
Map Service Hosting
  • ArcGIS Online
  • ArcGIS Enterprise (Standard or Advanced) 10.5
  • ArcGIS for Server (Standard or Advanced) 10.3, 10.4
    • Portal for ArcGIS
Application hosting
  • ArcGIS Enterprise 10.5
  • Portal for ArcGIS 10.4
  • ArcGIS Online
  • GeoForm (ArcGIS Online configurable web application template)

What you get

When you download the Service Request solution, you'll find the following in the zip file:

Directory Item Description
Maps and GDBs ServiceRequest.mxd The ArcGIS for Desktop map used to publish the service request feature service.
ServiceRequest.gdb The geodatabase contains the service request schema.
Icons Suggested icons for the services, maps, and apps.

What's new

Below are the release dates and notes for Service Request.

Date Description
January 2017
  • Service Request can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
August 2014
  • First release of Service Request

Get started with Service Request

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Automated deployment options

With ArcGIS Pro and the ArcGIS Solutions Deployment Tool, users can now automate the deployment of this solution in their ArcGIS organization. Follow a few simple steps to quickly deploy the solution, configure it, and load your data when necessary.