The Outage Viewer solution allows the public to enter their location and view any water service outages. This app is a configuration of ArcGIS Online and designed to be embedded on your utility's website.

The outage areas can be generated using one of the following processes:


Outage Viewer requires specific technical experience and software.

Requirement Description
  • Publishing GIS services
  • Authoring maps
  • Administering ArcGIS Online groups and organizing content
  • Configuring ArcGIS Online configurable application templates
Map authoring
  • ArcMap (Standard or Advanced) 10.2.1, 10.3, 10.4, 10.5
  • ArcGIS Pro (Standard or Advanced) 1.3, 1.4
  • Portal for ArcGIS 10.4, 10.5
  • ArcGIS Online
Map Service Hosting
  • ArcGIS Online
  • ArcGIS Enterprise (Standard or Advanced) 10.5
  • ArcGIS for Server (Standard or Advanced) 10.3, 10.4
    • Portal for ArcGIS
  • Basic Viewer (ArcGIS Online web application template)
Companion apps

What you get

When you download Outage Viewer, you'll find the following in the zip file:

Directory Item Description
Maps and GDBs OutageDetails.mxd A map document used to publish the outage details feature service.
OutageDetails.gdb A sample geodatabase with the outage details schema.
Icons Icons for the services, maps, and apps.

What's new

Below are the release dates and notes for Outage Viewer.

Date Description
January 2017
  • Outage Viewer can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
June 2016
  • Outage schema updates to include relationships and additional fields to support the trace results from the Water Utility Network Editing and Analysis.
  • Download with outage details schema now included.
  • Recommended use of the Basic Viewer web application template.
August 2014
  • First release of Outage Viewer

Get started with Outage Viewer

Automated deployment options

With ArcGIS Pro and the ArcGIS Solutions Deployment Tool, users can now automate the deployment of this solution in their ArcGIS organization. Follow a few simple steps to quickly deploy the solution, configure it, and load your data when necessary.