Frequently asked questions

Frequently asked questions about the Electric Utility Network Foundation template are listed for reference.

If you have a question that you think may frequently come up for other users, click the feedback link at the bottom of this page to submit it as a candidate.


Getting started

How do I provide feedback on the Electric Utility Network Foundation template?

The Electric Utility Network Foundation template is curated by Esri with input from the global electric utility user community. To provide feedback regarding the schema, maps and apps, and other components of the Electric Utility Network Foundation template, contact Esri Technical Support to log an enhancement or share your feedback on GeoNet.

Should I upgrade my utility network to the newest data model?

When considering whether to migrate your implementation to a newer version of the Electric Utility Network Foundation, it is important to understand that migration may entail a significant amount of work and expense. As a matter of best practice, identify the benefits of migration to a new version of the Electric Utility Network Foundation and evaluate those against the work and expense. Only consider upgrading if there is a significant benefit. The following list includes some of the impacts of upgrading your data model:

  • An exported utility network does not maintain all the version history.
  • All custom updates made to the initial data model need to be re-added.
  • If asset type changes have been made, the rules, maps, and subnetworks need to be updated.
  • Custom preset templates, tasks, or traces may be impacted.

When I create a feature, the asset ID is not automatically calculated. I thought the Electric Utility Network Foundation template included attribute rules to set these.

The Electric Utility Network Foundation template does include a set of attribute rules to calculate the asset IDs of features, but they're disabled by default. You can enable and modify these rules to suit your needs and data.

Is the electric data model built on the North American model?

The latest version of the Electric Utility Network Foundation template has been designed with the North American system first in mind, but it can also be used to model a European electric configuration. Currently, the sample data only demonstrates the North American configuration in the data model.

Why were related tables denormalized in the electric data model?

The tables have been denormalized to improve performance in a service-based architecture. This is done to reduce the number of queries and updates to the service.

How are tiers and voltage classes organized in this model?

The following diagram outlines how network tiers are related to voltage class in the electric data model:

A diagram showing the voltage associated with tiers in the electric data model

Where can I go for help?

If you need help configuring the Electric Utility Network Foundation template, contact Esri Technical Support. Alternatively, to get help from other electric utility community members, post your question on the Electric and Gas community on GeoNet.

Can I apply the asset package to a geodatabase with multiple utility networks?

Yes, this is supported but not recommended due to the following known issues:

  • If the asset package has diagram templates, they will fail to load unless the asset package is applied to the first network in the database.
  • If the asset package has attachments, these will not be enabled on the structure network classes except on the first utility network.
  • If you are applying the same asset package to different utility networks in the same geodatabase, any stand-alone tables, classes, or relationship classes, including attachments, will not be created.

When should I model a tap per phase versus a three phase tap?

If you are using single phase equipment, such as single phase fuses, transformers, or switches, and want the system to maintain the phase of each piece of equipment, a tap per phase is required. This ensures that the equipment downstream is set to the appropriate phase. If downstream equipment matches the phase or phases of the wire being tapped, a single tap per feature is sufficient.

The ArcGIS Solutions Deployment Tool add-in fails to deploy the item to my organization. Is there any other way to access the ArcGIS Pro package?

Yes, you can manually download the ArcGIS Pro package from ArcGIS Online. If you manually download the package, some of the steps may not apply, and the maps in the package won't automatically be repointed to use your services. Download the Electric Utility Network package and get started with the Electric Utility Network Foundation template.

When looking at the asset package or resulting utility network, it appears that a lot of fields are missing. Is this by design?

When designing the utility network schema to optimize performance, the asset packages provided by Esri use a minimum number of fields to support the characteristics of each asset group. To understand how the database fields are used per asset group, review the data dictionary.

I repaired my data source, but when I go to publish, I receive this error: 00003: Layer's data source is inaccessible. When I select the layers in the Contents pane, I see that they are the four sublayers of the utility network. I cannot find an option to fix these. What should I do?

The utility network subtype layers have a specific data source ID, which is typically 6, but if the utility network you're creating is not the first utility network created in your database, the ID will be different. This causes an error when attempting to repair the data source of the subtypes. At this time, there is no way to repoint these subtypes. You must remove the utility network layer and re-add it to the map. Once added, browse to the Properties page of each layer and update the Layer ID with the following values:

Layer nameLayer ID

Utility Network


Point Errors


Line Errors


Polygon Errors


Dirty Areas


I published my utility network service; however, I am unable to deploy the Electric Network Editor. I'm getting an error message that says Failed to retrieve Version Manager from target feature layer. How do I fix this?

This error occurs if you do not have version management enabled on your published service. You can verify this by logging on to ArcGIS Server Manager and viewing the capabilities of your utility network service. If Version Management is not checked and unavailable, you must delete the service and republish it. When republishing, be sure to check Version Management on the Configuration tab, in the Share as Web Layer pane, under Capabilities.

Additionally, if you've already registered your enterprise geodatabase as an ArcGIS Data Store before registering as branch versioned, you must remove this ArcGIS Data Store and re-add it.