This item is now in retired. Please see What's new for more information.


The Social Media Sentiment Viewer is an internal facing application to view social media information about the utility from the public. This solution is designed to provide the utility information about infrastructure from the public, a general sense of public opinion, and public observations by geolocating social media data.


Social Media Sentiment Viewer requires specific technical experience and software.

Requirement Description
  • Publishing GIS services
  • Authoring maps
  • Administering ArcGIS Online groups and organizing content
  • Configuring ArcGIS Online configurable application templates
Map authoring
  • ArcMap (Standard or Advanced) 10.2, 10.3, 10.4, 10.5
  • ArcGIS Online, or
  • Portal for ArcGIS 10.4, 10.5
Map Service Hosting
  • ArcGIS Online, or
  • ArcGIS Enterprise (Standard or Advanced) 10.5, or
  • ArcGIS for Server (Standard or Advanced) 10.3, 10.4
    • Portal for ArcGIS
Application hosting
  • ArcGIS Online, or
  • ArcGIS Enterprise 10.5, or
  • Portal for ArcGIS 10.4
  • Public Information (ArcGIS Online web application template)

What you get

When you download the Social Media Sentiment Viewer, you'll find the following in the zip file:

Directory Item Description
Maps and GDBs GeographicBoundaries.mxd A sample geodatabase used to publish the utility's geographic boundaries service.
GeographicBoundaries.gdb A sample geodatabase with service area from the City of Naperville, Illinois.
Icons A folder containing icons for the services, maps, and apps.

What's new

Below are the release dates and notes for Social Media Sentiment Viewer.

Date Description
June 2018
June 2017
June 2014
  • Recommendation to use the Public Information configurable web application template
September 2013
  • First release of the Social Media Sentiment Viewer

Get started with Social Media Sentiment Viewer

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