Functional groups can be added to your organization to address departmental or business needs at your water utility. Typically, the structure of the functional groups aligns closely with your organizational structure and the services you are responsible for delivering. You can configure one or more of the functional groups outlined below in your organization.

To create functional groups, complete the following steps:

1. Using an browser, sign into your organization with your administrator account.
2. Optionally, Create an account for each individual that will own a functional area in your organization (for example, Field Operations and Customer Service). The new accounts will own the functional groups and be responsible for developing and cataloging items that meet their organizational needs. Each of these accounts should be a publisher role in your organization.
The account responsible for the specific function you'd like to configure in your organization should complete the following steps:
3. Create the following water utility functional groups in your organization.

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Name: Customer Service, Finance, Billing & Accounting Owner: Publisher Account Icon: InitializeOrganization\Icons\CustomerService.png Summary: The Water and Sewer Billing and Collection Division manages the water and sewer accounts for residents. Description: Typical types of users and roles that part of this group. Human Resources/Payroll Administrative Services Officer I, II Administrative Aide Accountant Account Clerk Payroll Clerk Department Analyst Risk Management Analyst I, II, III Accounting Technician Engineering Technician Common Task or Responsibilities of the users in this group Customer Service Real Estate Services Budgets/Accounting/Long Range Financial Planning Safety/Risk Management Financing Records Management/Clerical Services Auditing Bill Collection and payment Connections/Disconnects Reduced Rates/Leak Adjustments Pool Adjustment Irrigation and Hydrant Meters Employee Development Tags: Customer, Billing, Risk, Accounting, Adjustments, Rates, Meters, Hydrants, Auditing Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Views>Ascending

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Name: Design & Engineering Owner: Publisher Account Icon: InitializeOrganization\Icons\Engineering.png Summary: Design and Engineering is responsible for designing, planning and inspection construction and maintenance projects. Description: Typical types of users and roles that part of this group. Chief Engineer Asst. Chief Engineer Engineering Engineering Tech Inspector Electrician Land Surveyor Technical Writer Common Task or Responsibilities of the users in this group. Design Construction Engineering/Survey Services Planning Tags: Water, Sewer, Operations, Construction, Maintenance, Pumps, Customer Service, Repair, Valve, Hydrant Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes or No Contributors: All Members Sorted by: Date>Ascending

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Name: Field & Facility Maintenance Owner: Publisher Account Icon: InitializeOrganization\Icons\FieldOperations.png Summary: Field Maintenance is responsible for the operations of the Water distribution system, Sewer Collection system and construction of those networks. Description: Typical types of users and roles that part of this group. Field Maintenance Manager Asst. Field Maintenance Manager Water/Sewer Utility I, II, III, IV Heavy Equipment Operator Meter Technicians/Mechanics Building Superintendent I, II Service Reader I, II Warehouse Clerk Common Task or Responsibilities of the users in this group. Water Distribution Valves & Hydrants Main Repair Customer Service Leak Investigation Sewer Collection Main Maintenance Pump Operations & Maintenance TV/Video Inspection Sewer Backup Construction(Optional, may be under Engineering) Main Install Facility & Grounds Maintenance Grounds Maintenance Regulatory Compliance Meter Shop Meter Reading Inventory Control Tags: Water, Sewer, Operations, Construction, Maintenance, Pumps, Customer Service, Repair, Valve, Hydrant Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date>Ascending

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Name: Fire Services Owner: Publisher Account Icon: InitializeOrganization\Icons\FireServices.png Summary: Collection of maps and apps designed to coordinate with the fire departments. Description: Typical types of users and roles that part of this group. Engineering Technician GIS Technician GIS Supervisor Fire Department(External) Common Task or Responsibilities of the users in this group. Out of Service Hydrants Fire Flow Hydrant Inspections Tags: Fire, Service, Hydrants Status: Private (Users cannot find this group and can only join by invitation only.) Users Can Apply: No Contributors: All Members Sorted by: Date>Ascending

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Name: Industrial Monitoring Owner: Publisher Account Icon: InitializeOrganization\Icons\IndustrialMonitoring.png Summary: A group with maps to meet a State and Federal regulatory requirement to monitor what industries discharge into the sewer system. Description: The Industrial Monitoring section issues permits to industries to limit the pollutants discharged into the sewer system, inspects the industries for compliance, and takes action against industries that violate their permits. Typical types of users and roles that part of this group. Manager Common Task or Responsibilities of the users in this group. Industrial Waste Pretreatment Program Industrial Permits and Compliance Violations Surveillance Emergency Response Tags: Monitoring, Pretreatment, compliance Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date>Ascending

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Name: Lab Services Owner: Publisher Account Icon: InitializeOrganization\Icons\LabServices.png Summary: Lab Services is responsible for testing drinking water and sampling waste water. This group includes the follow responsibility and roles at the utility. Description: Lab Services functions as a support service for their environmental testing needs. The Lab also works with other government agencies to meet their testing needs. Lab Services can analyze drinking water, wastewater, surface water, groundwater, bio-solids, septage, and solid samples for over 60 parameters. Typical types of users and roles that part of this group. Manager Common Task or Responsibilities of the users in this group. Wastewater FSE - FOG Drinking Water Trace Metals Tags: Lab, LIMS, Testing, Metals, FOG, Fat Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date>Ascending

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Name: Water Treatment Owner: Publisher Account Icon: InitializeOrganization\Icons\WaterTreatment.png Summary: The Water Treatment Division operates and maintains treatment plants, elevated water storage tanks, reservoirs, and pumping stations. Description: The Water Treatment Division operates and maintains the treatment plant. The treatment process, which includes lime softening, dual media filtering, chlorination, and fluoridation, supplies a high quality, finished water that is unsurpassed in the region. Typical types of users and roles that part of this group. Superintendent of Water Pollution Control Water Treatment Plant Operator I, II, III Utility I, II Common Task or Responsibilities of the users in this group. Boil Water Notices Consumer Confidence Report Water Treatment Tags: Treatment, Water Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date>Ascending

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Name: Wastewater Treatment Owner: Publisher Account Icon: InitializeOrganization\Icons\WasteTreatment.png Summary: The Wastewater Treatment Division operates and maintains the treatment plant. Description: The Wastewater Treatment Division operates and maintains the treatment plant. The division protects the health of the community and environment by reclaiming wastewater from residential, commercial, and industrial sources. Typical types of users and roles that part of this group. Superintendent of Water Pollution Control Water Treatment Plant Operator I, II, III Utility I, II Common Task or Responsibilities of the users in this group. Identify and define prohibited wastes. Develop local limits on specific pollutants. Obtain access to facilities for inspections and sampling. Require non-residential polluters to provide an adequate sampling location. Require treatment of non-domestic wastes to meet discharge standards. Require non-residential polluters to obtain discharge permits. Require non-residential polluters to monitor their discharge and submit reports. Take enforcement action for non-compliance with the program regulations. Tags: Treatment, Wastewater Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date>Ascending

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Name: Executive Reports Owner: Publisher Account Icon: InitializeOrganization\Icons\Executive.png Summary: Maps, apps, and reports for the Board or Executives. Description: This group is used to catalog key performance indicators and content used by the Board or Executives of our organization. Tags: Executive, KPI Status: Private (Users cannot find this group and can join by invitation only.) Contributors: All Members Sorted by: Title > Ascending

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Name: Regulatory Compliance Owner: Publisher Account Icon: InitializeOrganization\Icons\RegCompliance.png Summary: Regulatory compliance tracking and reporting. Description: A group dealing with government and industry association regulatory compliance and reporting. Tags: Regulatory, Compliance Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date > Ascending

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Name: Network Operations Owner: Publisher Account Icon: InitializeOrganization\Icons\NetworkOperations.png Summary: Maps, apps, and services with the latest information about the network Description: Provides the latest information on the operational status of the network, including outage information, trouble reports, and latest crew locations. Tags: Operations, Network Status: Organization (Users within your organization can search for and find this group.) Users Can Apply: Yes Contributors: All Members Sorted by: Date > Ascending

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Name: Engineering & External Contractors Owner: Publisher Account Icon: InitializeOrganization\Icons\Projects.png Summary: Collection of maps and apps designed to coordinate with external contractors and engineering firms. Description: Typical types of users and roles that are part of this group: Engineering Contractors Contacted Operations Common tasks or responsibilities of the external users: Valve Exercising Hydrant Flushing Design Rehabilitation CCTV Tags: Design, Contractors, Engineering Status: Private (Users cannot find this group and can join by invitation only.) Users Can Apply: Yes Contributors: All Members Sorted by: Date > Ascending