Water Service Request is a configuration of the ArcGIS GeoForm web application template that can be used by citizens to report issues with water, sewer, and stormwater service or infrastructure. This application allows the public to complete the service request form and submit the location of the issue. New service requests can then be used by a utility to investigate the situation and create any necessary workorders.


Water Service Request requires specific technical experience and software.

Requirement Description
Solution deployment
  • ArcGIS Pro 2.2 - 2.4 (Basic, Standard, or Advanced)
Solution hosting
  • ArcGIS Online, or
  • ArcGIS Enterprise 10.5 - 10.7 (Standard or Advanced) with managed data store
  • GeoForm (ArcGIS Online web application template)

What you get

When you deploy Water Service Request, you'll find the following:

Item Name Description
Application Water Service Request An application used by the public to submit issues with water, sewer, or stormwater systems.
Map Water Service Request A map used by the public to record water utility service issues.
Feature layer Water Service Request A feature layer used to store the location of water utility service issues.

What's new

Below are the release dates and notes for Water Service Request.

Date Description
June 2017
  • Water Service Request documentation updated for automated deployment with the ArcGIS Solutions Deployment Tool.
January 2017
  • Water Service Request can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
July 2015
  • New symbology for the Water Service Request map document
February 2015
  • First release of Water Service Request

Get started with Water Service Request

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