This item has been moved to mature support. Please see What's new for more information.


Potential New Customers

The Potential New Customer solution allows a utility to identify potential new gas customers that are near existing gas mains. This is done by identifying parcels with no gas meters and comparing these parcels with the location of existing gas mains. The results are then published to ArcGIS Online and exported to a Microsoft Office Excel spreadsheet for the marketing department.

This solution provides a configurable geoprocessing model and sample geodatabase. You can also configure the output results with specific information your marketing and sales departments need to track and follow up on these potential new customers.


Potential New Customers requires specific technical experience and software.

Requirement Description
Map Authoring
  • ArcMap (Standard or Advanced) 10.2.1, 10.5 - 10.8
  • ArcGIS Online
  • ArcGIS Enterprise 10.5 - 10.8
Map service hosting
  • ArcGIS Online, or
  • ArcGIS Enterprise 10.5 - 10.8 (Standard or Advanced)
Application hosting
  • ArcGIS Online
  • ArcGIS Enterprise 10.5 - 10.8
  • ArcGIS Maps for Office

What you get

When you download the Potential New Customers solution, you'll find the following in the zip file:

Directory Item Description
Maps and GDBs Potential_Customers.mxd A map document used to run the potential new customers geoprocessing model.
Publish_Potential_Customers.mxd A map document used to publish the results of the potential new customers geoprocessing model.
GasMarketingSample.gdb A sample geodatabase with gas network, parcels, and service area data.
GasMarketing.tbx A toolbox with a tool used to discover potential new customers.
PotentialCustomers.lyr A layer defining the symbol used for the output of the geoprocessing model.
Icons A folder containing icons for the service and map.

What's new

Below are the release dates and notes for Potential New Customers.

Date Description
November 2020
  • Potential New Customer has been moved to Mature Support.
July 2015
  • New symbology for the map documents
December 2014
  • Support for the Utility and Pipeline Data Model
June 2014
  • First release of Potential New Customers

Get started with Potential New Customers