This item has been retired. Please see What's new for more information.


The Outage Viewer solution allows the public to enter their location and view any water service outages. This app is a configuration of ArcGIS Online and designed to be embedded on your utility's website.

The outage areas can be generated using one of the following processes:


Outage Viewer requires specific technical experience and software.

Requirement Description
Solution deployment
  • ArcGIS Pro 2.1 - 2.3 (Basic, Standard, or Advanced)
Solution hosting
  • ArcGIS Online subscription, or
  • ArcGIS Enterprise 10.5 - 10.6.1 (Standard or Advanced) with managed data store
  • Basic Viewer (ArcGIS Online web application template)
Companion Solutions

What you get

When you deploy Outage Viewer, you'll find the following:

Item Name Description
Application Outage Viewer An application used by the public to view water service outages.
Map Outages A map used in the Outage Viewer application to view water service outages.
Feature layer Outage Details A feature layer to store the location of water service outages.

What's new

Below are the release dates and notes for Outage Viewer.

Date Description
November 2020
  • Outage Viewer has been retired.
March 2019
June 2017
  • Outage Viewer documentation updated for automated deployment with the ArcGIS Solutions Deployment Tool.
January 2017
  • Drinking Water Advisory can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
June 2016
  • Outage schema updates to include relationships and additional fields to support the trace results from the Water Geometric Network Editing and Analysis.
  • Download with outage details schema now included.
  • Recommended use of the Basic Viewer web application template.
August 2014
  • First release of Outage Viewer

Get started with Outage Viewer