Service Request

The Service Request app is a configuration of ArcGIS GeoForm web application template to allow the public to request service information. The app allows a user to complete a service request form and submit the location for service using an input address, current location, or coordinates. The requests can then be used by customer service to contact these potential new customers.


Service Request requires specific technical experience and software.

Requirement Description
Solution deployment
  • ArcGIS Pro 2.2 - 2.4 (Basic, Standard, or Advanced)
Solution hosting
  • ArcGIS Online subscription, or
  • ArcGIS Enterprise 10.5 - 10.7 (Standard or Advanced) with managed data store
  • GeoForm (ArcGIS Online web application template)

What you get

When you deploy Service Request, you'll find the following:

Item Name Description
Application Service Request An application used by the public to submit new service requests.
Map Service Request A map used by the public to request service information.
Feature layer Service Request A feature layer used to store service requests submitted by the public.

What's new

Below are the release dates and notes for Service Request.

Date Description
June 2017
  • Service Request documentation updated for automated deployment with the ArcGIS Solutions Deployment Tool.
January 2017
  • Service Request can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
August 2014
  • First release of Service Request

Get started with Service Request

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