Water Service Request is a configuration of ArcGIS GeoForm web application template that can be used by citizens to report issues with water, sewer, and stormwater service or infrastructure. This application allows the public to complete the service request form and submit the location of the issue. New service requests can then be used by a utility to investigate the situation and create any necessary workorders.


Water Service Request requires specific technical experience and software.

Requirement Description
  • Publishing GIS services
  • Authoring maps
  • Administering ArcGIS Online groups and organizing content
  • Configuring ArcGIS Online configurable application templates
Map authoring
  • ArcMap (Standard or Advanced) 10.2.1, 10.3, 10.4, 10.5
  • ArcGIS Pro (Standard or Advanced) 1.3, 1.4
  • Portal for ArcGIS 10.4, 10.5
  • ArcGIS Online
Map Service Hosting
  • ArcGIS Online
  • ArcGIS Enterprise (Standard or Advanced) 10.5
  • ArcGIS for Server (Standard or Advanced) 10.3, 10.4
    • Portal for ArcGIS
  • GeoForm (ArcGIS Online web application template)

What you get

When you download Water Service Request, you'll find the following in the zip file:

Directory Item Description
Maps and GDBs WaterServiceRequest.mxd The ArcGIS for Desktop map used to publish the water service request feature service.
WaterServiceRequest.gdb The geodatabase with the water service request schema.
Icons Icons for the services, maps, and apps.

What's new

Below are the release dates and notes for Water Service Request.

Date Description
January 2017
  • Water Service Request can now be deployed in your ArcGIS organization with the ArcGIS Solutions Deployment Tool.
July 2015
  • New symbology for the Water Service Request map document
February 2015
  • First release of Water Service Request

Get started with Water Service Request

Automated deployment options

With ArcGIS Pro and the ArcGIS Solutions Deployment Tool, users can now automate the deployment of this solution in their ArcGIS organization. Follow a few simple steps to quickly deploy the solution, configure it, and load your data when necessary.