Frequently asked questions

Listed below are common questions about CCTV Processor.

General

Troubleshooting


If I need help configuring CCTV Processor, what should I do?

If you need support configuring CCTV Processor at your organization, please contact Esri Support Services. If you would like to get help from other water utility community members, post your question on the Utilities and Telecommunications space on GeoNet.


The Video_Location field is empty or I'm receiving an error similar to ERROR 000539: SyntaxError: invalid syntax (<expression>, line 1). How do I resolve this?

This is likely due to an incorrectly formatted value for the Video File Path parameter. This string is passed directly to the field calculator with the Python interpreter, so the value needs to be wrapped with quotes. Furthermore, if using backslashes, they need to be escaped with an additional backslash. The following are example values:

  • "http://localhost/cctv/"
  • "D:/CCTV/videos/"
  • "D:\\CCTV\\videos\\"
These will not work correctly:
  • http://localhost/cctv/
  • "D:/CCTV/videos"
  • "D:\CCTV\videos\"

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