The Leak Assignment ArcGIS Workforce project is designed for operation managers to create and manage work assignments and for mobile workers to review and complete assignments in the field.
Create an assignment
As an operations manager or dispatcher, you need to review reported leaks or outages and assign field workers to investigate reports and make repairs. The following steps describe how to assign work to your field crews. If you're new to Workforce, see Create your first project for general information on the product before using the steps below.
- If necessary, sign in to the ArcGIS Workforce web app and click My Projects.
- Open the Leak Assignment project.
- Click Search
on the map to show the search box and type in an address, or click a Leak Issues point.The leak details appear below the search box.
- At the bottom of the details, click Create Assignment.
The Create Assignment pane appears. The Location option of the assignment is set to the location of the observation report and to display the observation reports ID.
- For Assignment Type, choose Leak Investigation.
- Under Location, click Edit
to add information about the location.An assignment type and a location are the only requirements when creating assignments, but it is recommended that you add information, such as the Priority and Due Date options, to communicate urgency and stay organized.
- Optionally, add information or attachments relevant to the assignment.
- Click Create Assignment to create the assignment, assign it to the field technician specified, and notify the field worker on their mobile device.
Complete an assignment
As a field worker, you are responsible for reviewing reported leaks, conducting repairs, and maintaining the water system to minimize service interruptions to your customers. Using Workforce to manage work allows you to view all your assignments in one location and to streamline your work, all from the field.
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Start the Workforce app and sign in to your ArcGIS organizational account.
If you only have a single project, it opens immediately. If you have multiple projects, and this is your first time in the app, the Projects screen appears and lists all the projects in which you participate.
- Open the Leak Assignments project if it didn't open automatically.
- Review your assignments and check the filter at the top of the assignments list to verify that your To Do list is shown, rather than your Completed list.
- Select and open your assignment to begin your inspection, this process will vary depending on your device.
- From the details of the assignment, choose Collect at Assignment from the actions menu
for Apple devices or the overflow menu 
for Android devices.The Leak Investigator map opens in ArcGIS Collector and allows you verify a leak.
- Click a Leak Issue item to review and update its attributes.
- When you're finished, click Submit.
- From the details of the assignment, choose Collect at Assignment from the actions menu
- To wrap up your inspection, switch back to the Workforce app and select Finish to complete the assignment.